hfb77 Privacy Policy

1 Introduction and Scope

hfb77 (referred to hereinafter as "we", "our", or "the platform") is an online betting and gaming platform operated for players in Bangladesh. By accessing our website hfb77.cam or using any of our services, you are considered to have accepted the terms of this privacy policy.

The purpose of this privacy policy is to clearly inform you about what types of personal information we collect, for what purposes we use it, how long we retain it, and under what circumstances we share it with third parties. We believe that transparency about data and user trust are the foundation of a sound platform.

2 Types of Information Collected

2.1 Identity Information

We may collect the following information at the time of account registration:

• Full name and date of birth
• Email address
• Mobile number (for payment verification purposes)
• National ID card or passport number (for identity verification)
• Username and password (stored in encrypted form)

2.2 Financial Information

To process transactions, we collect information related to payment methods, such as mobile banking numbers for bKash, Nagad, Rocket, or Upay. We never collect your mobile banking PIN or password.

2.3 Usage Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser and operating system information
• Time and duration of access to the platform
• Pages visited and click patterns
• Gaming history and betting activity
• Deposit and withdrawal history

3 How Information Is Collected

hfb77 collects information in the following ways:

3.1 Direct Collection

When you create an account, fill in a form, contact us via live chat, or reach us by email, you voluntarily provide us with information.

3.2 Automatic Collection

Technical information related to your browsing and gaming activity is automatically recorded through our servers, cookies, and similar technologies.

3.3 From Payment Processors

Payment service providers such as bKash, Nagad, Rocket, and Upay send us the relevant transaction details after a transaction is completed, which we link to your account.

4 Purpose of Using Information

We use your information only for lawful and clearly defined purposes. The purposes are set out in detail below:

4.1 Account Management

Your identity information is used to create and verify your account, keep your login secure, and manage any account-related activity.

4.2 Transaction Processing

Financial information is used to process deposit and withdrawal requests, prevent fraud, and maintain records of financial transactions.

4.3 Service Improvement and Personalisation

By analysing your gaming preferences and usage patterns, we aim to provide you with more relevant offers and a better gaming experience.

4.4 Security and Fraud Prevention

Information is analysed to detect multiple accounts, prevent bonus abuse, identify suspicious transactions, and ensure the overall security of the platform.

4.5 Customer Support

Relevant account information is used to enable our 24/7 Bengali live chat support team to resolve your issues effectively.

4.6 Responsible Gaming

Information is used to monitor your gaming activity, identify problematic gaming behaviour, and provide responsible gaming guidance.

5 Sharing Information with Third Parties

We share your information with third parties only in the following limited circumstances:

5.1 Payment Processors

Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions. These organisations handle information in accordance with their own privacy policies.

5.2 Game Software Providers

Game developers integrated into our platform (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, NetEnt, Microgaming, Ezugi) may receive the minimum information necessary to operate games.

5.3 Legal Obligations

We may be required to share information with authorities to comply with court orders, government directives, or applicable law.

5.4 Fraud Prevention

In the investigation of active fraud or money laundering allegations, the necessary information may be shared with the relevant investigating bodies.

Your information is not disclosed to third parties for any purpose other than those described above.

6 Cookies and Tracking Technologies

hfb77 uses cookies and similar technologies to improve your experience.

6.1 Essential Cookies

These cookies are necessary for the core functionality of the platform — such as keeping your login session active, saving in-game progress, and performing security checks. Disabling them will prevent the platform from working properly.

6.2 Functional Cookies

These cookies are used to remember your language preference, platform layout, and other personal settings.

6.3 Analytical Cookies

These cookies are used to understand the number of visits to platform pages, how long users stay, and which features are used most, helping us improve our service.

You can manage cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may turn off many important features.

7 Data Retention and Security

7.1 Retention Period

We retain your information for as long as your account is active and, after it is closed, for as long as required by applicable legal obligations. Records of financial transactions are generally retained for a minimum of five years from the date they were completed.

7.2 Technical Security

We take the following technical measures to protect your information:

• Data transfers are secured through SSL (Secure Socket Layer) encryption
• Passwords are stored using industry-standard hashing methods
• Regular security audits and vulnerability assessments are conducted
• Two-factor verification is available for accounts
• Access to sensitive databases is strictly controlled

7.3 Response to Data Breaches

In the event of a data breach, we will promptly notify affected users and take the necessary protective measures.

8 Your Rights

As a user of our platform, you have the following rights:

8.1 Right to Access Information

You may contact us at any time to request a copy of the personal information stored in your account.

8.2 Right to Correct Information

If there is any inaccuracy or incompleteness in your personal information, you may request a correction through your account settings or by contacting support.

8.3 Request to Delete Information

After closing your account, and subject to legal obligations, you may request that your information be deleted. However, records of financial transactions that are required to be retained for legal reasons may not be possible to delete.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted, such as while a dispute about the accuracy of that information is ongoing.

8.5 Opt Out of Marketing Communications

If you do not wish to receive our promotional emails or notifications, you can opt out through your account settings or by contacting support.

If you wish to exercise any of the above rights, please contact our support team.

9 Protection of Minors

hfb77 strictly prohibits account registration by anyone under the age of 21. We ensure the protection of minors through the following measures:

• Implementing an age verification process at the time of registration
• Requesting identity verification for suspicious accounts
• Immediately closing any account found to belong to someone under 21

If we become aware that a minor has provided information on our platform, we will immediately delete that information and close the relevant account. Parents and guardians may contact our support team directly regarding this matter.

10 Changes to the Policy

hfb77 may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A warning message will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will change

Continuing to use the platform after any changes means you have accepted the updated policy. We advise you to review this page regularly.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our support team is always ready to answer your questions in Bengali. For privacy-related requests, we generally try to respond within business days.

Your privacy is very important to us. At hfb77, we are committed to ensuring that your personal information is always handled safely, securely, and transparently.